Frequently Asked Questions (FAQ)
There are many different ways you can get in touch with us with the primary method being via the Contact Us page here on our website. If you don't fancy the traditional e-mail method you can reach us via Facebook or Instagram by sending us a direct message - and remember to Follow our social media profiles for a look at what's new on the regular. We are always accessible and happy to help with any of your questions or collecting needs so give us a shout and let's chat!
Toy Origin is based out of the Greater Toronto Area (GTA) in Ontario, Canada. We were established in 2018 to better serve the needs of toy & high-end collectible collectors in both Canada & worldwide. We ship anywhere in the world and offer FREE* shipping to select regions on certain items. When we cannot offer free shipping we offer true cost shipping which means you pay what we pay. Nothing more.
Unfortunately at this time we do not have a retail store location or offer local pick-up. However, for local customers in the Greater Toronto Area (GTA) if you prefer a little personal touch your Order can be delivered by a member of our team in-person! We offer free delivery all across the entire GTA (Toronto, Brampton Mississauga, etc) on ANY item in-store.
With most high-end collectible brands (Hot Toys, Sideshow Collectibles, XM Studios, the list goes on..) these one sixth scale figures, statues and other collectibles are produced in extremely limited quantities. Retailers (like us) submit Pre-Order QTY numbers to the distrubutor(s) and based on this information a very specific number are often produced. It's very rare that large amounts are manufactured that are not pre-sold. What this means is: in order to guarantee you get what you want securing a Pre-Order is the only definitive way to do so!
If you are placing a Pre-Order with us our platform will request a 10% deposit (or more for select items) and applicable taxes based on your province that will be due via PayPal at the time of check-out to guarantee your reservation has been Confirmed in our system. The balance of your item cost will be due at time of release. (2) weeks prior to the release day you will be sent an e-mail Invoice reminder that your Balance is due in full.
Everyone changes their mind once in a while and we don't believe in punishing you for that. You can Cancel a Pre-Order at any item and move your Deposit to another item on our website. To do this, the previous order with your P/O will be cancelled and we will e-mail you a custom coupon code in the exact amount of your previous Pre-Order deposit that is now null & void. To discourage users from abusing this system and repeatedly ordering and cancelling items we have a (3) 'strike' system in place. If you cancel more than 3 Pre-Orders your Deposit on future P/O's will not be transferable to another item, sorry.
We love hearing from our customers! Drop us a line via the Contact Us page and let us know what item(s) you are looking for that's not available on our website and we will do our very best to get in stock. We have access to a multitude of different suppliers/distributors who have in some cases thousands of items available and not all of those items may be listed on our website at any one given time. But that doesn't mean we can't order some in at your request so you can make your purchase here @ Toy Origin!
Strictly doge coin, please. No.. but seriously, we accept several different payment options so you have the freedom to use what's convenient for you: PayPal Checkout (Credit Card or Bank Account), Interac e-Transfer* and Payment Plans are coming soon. We want to enable the option for you to pay for that expensive grail collectible on a monthly basis leading up to it's release window instead of coughing up all that hard earned dough at once. Remember when lay-a-way used to exist? Man, those were the days..