SHIPPING & RETURNS
Toy Origin ships worldwide: United States, Canada and most International Destinations with few exceptions. All shipments destined for the United States & Canada use a simple Flat Rate Table where the shipping charges will vary based on your total Order Value. International rates are calculated at the time of checkout based on the physical weight and/or dimensional weight (size of the package). PLEASE NOTE: Select over-sized or overweight items (statues, diecast 1:6 scale figures, life-size or prop replicas, etc – please e-mail us if you are unsure!) will not qualify for Flat Rate shipping options. Products that DO NOT qualify for Flat Rate Shipping will have a clear indication on the product page so please keep that in mind when placing an Order.
We are thrilled to offer FREE Shipping to any qualifying order (over-sized or overweight items NOT included) over $250 USD destined within Canada and over $350 USD destined within the United States only. We reserve the right to cancel and/or modify the shipping rate assigned to your Order if an item that does not qualify for free shipping is erroneously included at checkout.
Canada Shipping Rates
All packages destined for anywhere in Canada are sent via Canada Post Expedited Parcel (2-4 business days in most cases) with do not safe drop marked to ensure the safety of your delivery. Please advise in the comments of your Order if you want to remove this option. A tracking number / # is included with all Canadian bound shipments that will be updated to your account @ ToyOrigin.com when your Order has been Picked Up by the courier. The shipping rate you will pay at checkout is calculated based on your total Order Value as seen in the Shipping Table below:
|Canada Post Expedited Parcel||Orders under $50 USD||$4.99 USD|
|Canada Post Expedited Parcel||Orders between $51 – $100 USD||$6.99 USD|
|Canada Post Expedited Parcel||Orders between $101 – $150 USD||$9.99 USD|
|Canada Post Expedited Parcel||Orders between $151 -$249 USD||$12.99 USD|
|Canada Post Expedited Parcel||Orders over $250 USD||FREE|
United States Shipping Rates
All packages destined for anywhere in the United States are sent via USPS Priority Mail (2-4 business days) in most cases but for slightly larger or heavier items packages may be sent via USPS Parcel Select (2-9 business days). Both options include tracking which will be updated to your account @ ToyOrigin.com when your Order has been Picked Up by the courier. The shipping rate you will pay at checkout is calculated based on your total Order Value as seen in the Shipping Table below:
|USPS Priority Mail||Orders under $100 USD||$9.99 USD|
|USPS Priority Mail||Orders between $101 – $150 USD||$12.99 USD|
|USPS Priority Mail||Orders between $151 – $250 USD||$16.99 USD|
|USPS Priority Mail||Orders between $251 – $349 USD||$19.99 USD|
|USPS Priority Mail||Orders over $350 USD||FREE|
International Shipping Rates
All packages destined for International locations outside of Canada or the United States are shipped via Asendia or DHL Express. We are working on implementing live shipping rate calculation at the time of checkout but for the time being shipment costs are invoiced separately. After you place your Order and receive an Order confirmation you will receive a follow-up Invoice via e-mail for the shipping costs associated. Please specify in the Order comments if you prefer DHL Express (quicker, more expensive) or Asendia (slower, but cheaper) for accurate calculation.
|Asendia / DHL Express – We are working on implementing LIVE calculation @ checkout – stay tuned for updates!|
RETURNS & REFUNDS
Most pre-order items listed on ToyOrigin.com will require a 10% deposit to reserve your Order with the manufacturer and guarantee availability. If a deposit (10% or greater) is required for an item to reserve your Order please note that this amount is NON-REFUNDABLE. Once your Order is submitted we cannot cancel or reduce our QTY on Order and as a result you will forfeit your deposit amount if you wish to cancel. We can transfer your deposit amount to another in-stock or pre-order item if requested but NO REFUNDS will be issued on the DEPOSIT amount.
Product returns are accepted on most products (does not include special order items) within 14 days of purchase but are subject to a 15% re-stocking fee on ALL ITEMS. You can generate a Return / Refund Request directly via your “My Account” page here on our website after logging into your ToyOrigin.com account or e-mail us directly via the ‘Contact Us’ page or firstname.lastname@example.org for assistance on the return process. The customer is responsible for any paid postage/shipment fees associated with the return and the product MUST BE RETURNED UNOPENED AND IN THE CONDITION IT WAS SENT. Any opened or loose product without the packaging included is completely NON-REFUNDABLE. No exceptions will be made to these rules!
Refunds (minus the 15% re-stocking fee) will be issued via the same payment method that you used to process your Order at the time of checkout after your item has been received & processed by our team to ensure it was returned in the same condition that it was sent. Please ensure when packaging returns that you use the necessary packing supplies originally provided to ensure items are not damaged in transit back to us.
All Orders shipped from ToyOrigin.com DO NOT include insurance by default. The standard shipping options (Canada Post Expedited Parcel / USPS Priority Mail) only include a very minimal amount of insurance and while extra insurance can be included at customer request please note that there will be added associated cost. If you wish to purchase extra insurance with your Order please indicate that in the Comments section when placing an Order and/or Contact Us via e-mail for a quote on additional shipping and/or insurance options.
PLEASE NOTE: Once a package has left our facility, Toy Origin is not responsible for any damages or loss that may occur to your parcel as we have no control over the nature in which your package is handled by the courier. All packages are clearly marked ‘FRAGILE’ to help ensure safe delivery but we cannot guarantee the condition of the shipping box and/or parcel exterior that you receive as much as we take every precaution necessary.